Terms & Conditions
Last updated: August 2026
These Terms & Conditions apply to your use of the Walnut Occupational Therapy website and your interactions with Walnut Occupational Therapy ("Walnut OT", "we", "us" or "our").
By using our website, you agree to these Terms & Conditions.
1. About Walnut OT
Walnut Occupational Therapy provides occupational therapy services, assessments, reports and related professional services.
Information published on this website is provided for general information about our services and should not be considered a substitute for an individual occupational therapy assessment, professional advice or emergency medical care.
2. Website Information
We aim to ensure that information on this website is accurate and current.
However, information may change from time to time, including information about services, availability, appointment processes and other operational matters.
We do not guarantee that every piece of information on the website will always be complete, current or error-free.
3. Occupational Therapy Services
Occupational therapy services are provided based on an individual's circumstances, needs and goals.
The suitability of a particular assessment, therapy approach, report or recommendation will depend on the individual situation.
Information on this website does not guarantee that a particular service, assessment, report, equipment recommendation, funding outcome or NDIS decision will be provided or approved.
4. NDIS Services
Walnut OT may provide occupational therapy assessments and reports for NDIS-related purposes.
An assessment or report does not guarantee a particular NDIS funding, access, plan or review outcome.
NDIS decisions are made by the relevant NDIS processes and decision-makers.
Where Walnut OT provides services to NDIS participants, the applicable NDIS requirements, pricing arrangements, service agreements and participant arrangements may also apply.
NDIS providers are required to maintain accurate records and write reports describing how supports help participants work towards their goals.
5. Appointments
Appointments are subject to availability.
When you make an appointment, you may be required to provide information necessary to arrange and deliver the service.
Appointment-specific terms, including cancellation, rescheduling, fees and payment requirements, may be provided separately as part of your service agreement or booking process.
6. Telehealth
Walnut OT may provide services through telehealth.
Telehealth requires an appropriate device, internet connection and suitable private environment.
While we take reasonable steps to provide secure telehealth services, technical problems may occasionally affect an appointment.
If telehealth is not clinically appropriate for a particular situation, we may discuss alternative options with you.
7. Fees and Payment
Fees, payment arrangements and funding requirements will be communicated before or during the commencement of services where applicable.
Additional terms may apply depending on whether services are privately funded, self-managed, plan-managed or funded through another arrangement.
Where applicable, NDIS pricing arrangements and relevant funding rules will apply.
8. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, branding, logos, images, design elements and other materials, belongs to Walnut OT or is used with permission.
You may view the website and use its content for personal, non-commercial purposes.
You must not reproduce, modify, distribute, publish or commercially exploit our website content without prior written permission, unless permitted by law.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
These links are provided for convenience and information.
Walnut OT does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
You should review the terms and privacy policies of third-party websites before using them.
10. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
Website availability may occasionally be affected by maintenance, technical issues, hosting problems or circumstances outside our control.
11. Limitation of Information
The information provided on this website is general information about Walnut OT and its services.
It is not intended to provide individual clinical advice.
You should speak directly with a qualified healthcare professional about your individual circumstances and needs.
If you are experiencing a medical emergency, contact emergency services on 000 or seek immediate medical attention.
12. Privacy
Your use of Walnut OT services and our website may involve the collection and handling of personal and health information.
Our Privacy Policy explains how we collect, use, disclose and protect this information.
Please read our Privacy Policy for further information.
13. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Where Australian Consumer Law applies, your rights under that law continue to apply.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes will be published on this page with an updated date.
Your continued use of the website after changes are published constitutes your acceptance of the updated Terms to the extent permitted by law.
15. Governing Law
These Terms & Conditions are governed by the laws applicable in Australia and the relevant state or territory in which Walnut OT operates.
16. Contact Us
If you have questions about these Terms & Conditions, please contact:
Walnut Occupational Therapy
Email: admin@walnutot.com.au
Phone: 0431 849 998
Website: www.walnutot.com.au